SUPPORT FOR EXISTING CLIENTS
Need an update, fix or answer about your website?
Send the details here so the request stays connected to the website and the work that needs to be done.
Choose the kind of help you need.
Content updates
Text, images, pages, services, hours and other business information.
Technical issue
Broken elements, forms, layout problems or unexpected website behavior.
Domain, hosting or DNS
Domain connection, SSL, hosting, DNS or publication questions.
Ecommerce or booking
Products, payments, reservations, inventory or scheduling behavior.
Performance and basic SEO
Loading, indexing, metadata and basic technical improvements.
General guidance
Questions that do not fit another support category.
What happens next
- 1
The request is reviewed
The website, request type and impact are checked.
- 2
Questions are clarified
Web813 contacts you when additional information is needed.
- 3
Scope is confirmed
If the request is outside existing support, the required work and cost are confirmed before changes begin.
PRIVATE REQUEST
Submit a support request
Provide enough information to identify the website and understand what needs attention.
Connected request
The request is stored with the website and support category.
Clear next step
Questions or additional scope are clarified before work begins.
Direct communication
The request stays connected to the person handling the work.